About Us

Pediatric Associates of Madison

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APPOINTMENTS

We ask that you call to schedule appointments, as we are unable to accommodate walk-in visits. We strive to adhere to our office schedule as much as possible and request that you arrive for your appointments on time. If you are greater than 15 minutes late for your appointment, you may be asked to reschedule. We attempt to remind all patients of pre-scheduled appointments via text or phone call, and we require a 24-hour notification for checkup cancellations. Failure to do so will result in a $50.00 missed appointment fee. Failure to show for any appointment will result in a $50.00 missed appointment fee. 

PRESCRIPTIONS

Prescriptions and refills are issued during regular hours, Monday-Friday (8:00 AM - 4:30 PM). Our nursing staff will call in prescription refills as time permits. Routine prescription refills should be requested no less than 24 hours prior to the date required. 

OFFICE HOURS/EMERGENCIES

Our office hours are Monday-Friday from 8:00 AM - 4:30 PM, closed for lunch (12:15 PM - 1:15 PM). We are closed on weekends and major holidays: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day. If you need emergency care at any time, please call 911 or go to the Pediatric E.R. at Women’s and Children’s Hospital or your nearest E.R. If you need urgent medical advice after hours please call (256) 772-2037 and the answering service will have the on-call physician return your call. We currently share weekend call with Hazel Green Pediatrics. Please remember to call during regular office hours for all non-urgent medical calls. 

TELEPHONE CALLS

Our primary responsibility is to the patients who are in the office seeking medical care. Phone messages are returned by our nursing staff on a daily basis when time permits, based on the urgency of the call. When leaving a message, include telephone number(s) where you can be reached over the next several hours. We return calls from multiple outgoing phone lines, so your caller I.D. may not display our main number; however, incoming calls will only be received on our main number (256) 772-2037. If your child has a life-threatening emergency, please call 911.

INSURANCE/CO-PAYMENTS

It is the patient’s responsibility to know their insurance coverage. Parents of newborns must call their insurance company and register their newborn as soon as he/she is born. Your insurance company will not automatically add them to your policy. Co-payments are expected at the time of service and may be paid by cash, check, or credit card (VISA and Mastercard). For those with insurance providers with whom we do not participate, payment is due in full at the time of service. Questions regarding your account should be directed to our billing service: (256) 772-4072. 

GENERAL INFORMATION

Checkup Schedule 

• 2 week
• 2 months
• 4 months 
• 6 months
• 9 months
• 12 months 
• 15 months
• 18 months
• 2 years 
• 3 years
• 4 years 
• …and checkups every year thereafter. 

If your child needs a yearly physical, please schedule this visit during the spring or summer. Please schedule your next checkup when leaving the office. Yearly checkups are scheduled at least 3 months in advance. 

Immunizations not associated with a checkup are given Monday through Friday from 9:00 AM to 11:30 AM and 1:30 PM to 4:00 PM with a nurse appointment.

FEES

Service fees will be charged for the following:

• After-hours physician calls that are not related to an office visit-minimum $22 (based on time of call). 
• Prior authorizations (phone or written) for medications-$5.00. 
• FMLA and disability forms-$15.00. 
• Sports physical forms-$10.00. 
• Medicine forms-$5.00 per form. 
• Blue cards-$5.00 each.

A nurse fee of $15.00 is charged for the following services: 

• Any nurse visit (weight check, immunizations, allergy shots, etc.). 
• Lab draws (without same-day appointment). 

Medical Records for Second Copy:

• $5.00 search fee. 
• $1.00 per page for the first 25 pages. 
• $0.50 per page thereafter.